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Open Your Privacy Policy Choices

Your lobangking account keeps identity checks, wallet activity, cookie choices and support messages in one privacy framework, with access available where local law permits.

Malaysia privacy scopeAccount data useCookie choicesPayment record care
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lobangking Open Your Privacy Policy Choices
CONTACT ROUTES

Check Your Privacy Contact Paths

Privacy questions should reach the right team without you repeating the same issue in several places.

Live chat privacy queue Use live chat when you need a fast privacy check linked to account access, cookies or a recent wallet record. We will verify you first, then route the request to the team that handles personal data.
Email data requests Send email for access, correction, deletion or consent questions that need written handling. Include your registered contact detail and describe the record you mean, so we can respond without asking for the same context again.
Security concern channel If you think your account data or payment record was accessed by another person, contact us quickly. We can check recent login activity, secure the account and explain which privacy steps follow.
DATA CARE

Browse Your Data Handling Controls

We treat privacy as part of account operation, not a hidden page at the end of the site.

Data we collect

We collect account details such as your name, contact number, email, login data, device signals and identity-check records. Session activity may include games opened, such as Aviator or VIP Roulette, only where needed for account records.

How we use data

Your data helps us verify account ownership, match Touch 'n Go, GrabPay, Boost dan FPX transactions, answer support requests and detect unusual activity. We do not use sensitive records for unrelated sharing or resale.

Cookie choices

Cookies help keep you signed in, remember language choices and measure page errors. You can change browser settings, but some account and payment screens may not work correctly if required cookies are blocked.

Account security

We use login checks, session monitoring and restricted staff access to reduce unauthorised viewing of personal data. If we need to confirm a privacy request, we may ask questions linked to your account.

Record retention

We keep personal data only for account operation, legal compliance, dispute handling and security checks. When a record is no longer needed, we delete it or make it harder to connect back to you.

Change requests

You can ask us to correct contact details, update consent choices or check what data is linked to your account. Some changes may take extra verification when payment or identity records are involved.

Ask About Your Privacy Rights

These answers explain the privacy requests we receive most often for Malaysia accounts. They cover personal data, payment records, cookies, account access and how we respond when you ask for a change. If your case involves a dispute or legal request, the timeline may depend on verification steps.

We collect data needed to run your account, including contact details, login records, device signals, identity-check material, wallet references and support messages. We also keep technical data from cookies when it is needed for account access.

Payment records help us match Touch 'n Go, GrabPay, Boost dan FPX deposits, verify withdrawals and answer disputes. We keep only the references needed for account operation, compliance, fraud checks and transaction tracing.

Yes. Contact us through chat or email and tell us which account record you want to access. We will verify your identity first, then share the data we can provide under applicable law.

You can request corrections for contact details, spelling errors or consent choices linked to your account. If the change affects identity or payment records, we may ask for extra proof before updating the record.

You can ask us to delete personal data, and we will assess the request against legal, security and dispute requirements. Some payment, identity or transaction records may need to be kept for a lawful period.

Cookies help keep account sessions active, remember settings and detect page errors. You can manage them in your browser, but blocking required cookies may affect login, wallet checks and privacy request verification.

Use live chat for urgent account privacy checks or email for written access, correction and deletion requests. Include your registered contact detail and a short description so we can route it correctly.

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